If you are experiencing any problems or have any questions about your Mountainsmith equipment our Customer Service Department is here to help. Please feel free to email us at or call us directly at 303-279-5930.


We are open 8am-5pm MST Mon-Fri and are closed on weekends. Orders placed over the weekend will not be processed until Monday morning. Please see shipping polices and rates for order turnaround time.

Payments Accepted – we only accept Visa, MasterCard, Discover, and American Express. We do not accept payments via check, money order, or cash.

Changing/Cancelling Orders – to change or cancel an order, please email us at or call us directly at 303-279-5930 and, if your order has not already been processed and shipped, we will make the adjustments you need. If the order has already shipped, we cannot make these adjustments.


MEDIA RELATIONS: For all PR inquiries feel free to contact



Mountainsmith has been located in Golden, CO since the brand was founded in 1979.

If you would like to send us mail:

910 12th Street
Golden, CO 80401

Phone: 303-279-5930

Fax: 303-278-7739